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Has Apple Influenced AT&T’s Customer Service?

I have been a fan of Apple for a while. I don’t consider myself a fan boy as while I do get wrapped up when Steve Jobs is pitching new wares, I easily see through the RDF after his presentations. But one of the reasons I like Apple so much is that when something goes wrong they are ready and willing to help fix it. I haven’t had any major calamities requiring losing a computer for weeks to a repair facility, but I have had a number of issues requiring Genius Bar attention and it has been easy to deal with.
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